Help and contact

Answers to the questions families and businesses ask most, and how to reach our team.

Email or call us

We usually reply within 2 working days. Write from your account's email and include your booking reference.

Email [email protected] Call +94 70 161 0403

Report something

In the app, open the business, tap ••• and choose Report this business. Nobody is told who reported.

What is not allowed

Delete your account

Me › Delete my account in the app, or by email if you no longer have the app.

How to delete your account
Never share your password or an SMS code with anyone, including us. If someone is in danger, call the police on 119. For a child, call 1929.

Getting started

Is WedLands free?

Yes, for families: looking around, saving businesses, requesting to book and your budget are all free. Where a category has a booking fee, it is shown as its own line before you send a request. A basic business listing is free, forever.

Do I need an account?

Not to look around. You need a free account to call, message or book a business, so businesses know a real family is asking. If you already use NikahTent, the same account signs you in; WedLands never sees your matrimony profile.

The SMS code has not arrived
  • Check the number, then wait a minute and ask for a new code. Each code works for 5 minutes, and only the newest one.
  • After a few tries you need to wait an hour, so nobody can flood a phone with codes.
  • For now only Sri Lankan mobile numbers can sign up.
I forgot my password

On the sign-in screen, tap Forgot password. We email you an 8-digit code that works for one hour. Type it in the app, then choose a new password.

Booking and paying

How does Request to book work?

Open a business that takes bookings in the app and tap Check availability. Choose the date, session and package, then send. The business answers within 24 hours. Before you send, the app shows whether the advance is paid in the app or to the business directly. Follow it in My wedding.

How do I pay the advance?

Once the business accepts, your date is held while you pay. You pay ITent Tech (Pvt) Ltd, which runs WedLands, never the business: by bank transfer with the slip (a photo or your bank's PDF receipt), or by card (Visa or Mastercard) on our bank's secure payment page once card payments open. You get a receipt in the app and by email.

Where does my advance go?

It is credited to our account and kept in a separate account for families' advances, never mixed with our own money. We pay it to the business ourselves 3 days after your event, once no problem is reported. See Payments and refunds.

Can I cancel a booking?

Yes. Open it in My wedding and tap Cancel this booking. The screen shows what comes back before you cancel. If the business cancels, you get everything back, booking fee included.

When will I get my refund?

We send every refund within 7 working days. A card refund goes back to the same card, and your bank may take up to 10 working days to show it. A bank transfer refund goes to the account you give in the app.

Who can write a review?

Only families who booked through the app, after the event. So every review comes from a real booking.

For wedding businesses

How do I list my business?

It is free, forever. In the app, tap "List it free" on the first screen, or open WedLands for business on a laptop. Fill in the steps and send it. Our team checks it before it goes live.

How do I get paid for bookings in the app?

Add your bank account in Payouts; it is saved only with an SMS code to your mobile, and our team checks it. We pay each advance, less any commission, to that account 3 days after the event. Your statement shows every advance, commission, charge and payout.

What does Sponsored mean?

A business that pays for a Sponsored spot may appear first in its category and district, always tagged "Sponsored". Everyone else is ranked by rating, completed bookings, replies and a complete listing. Badges are earned, never sold.

How do I get the Verified business badge?

On your Listing, tap Get the Verified badge and send your business registration certificate, or your NIC and a photo of your shop or hall. Only our team sees them.

Your account

How do I delete my account?

In Me, tap Delete my account at the bottom and enter your password. If you no longer have the app, see Delete your account.

How do I choose my notifications?

Go to Me › Notifications and switch each kind on or off.