Payments and refunds
Last updated 10 November 2026
In short
- The advance for a booking in the app is paid to ITent Tech (Pvt) Ltd, which runs WedLands, by card or bank transfer, in Sri Lankan rupees.
- It is credited to our account first. We hold it in a separate account and pay it to the business ourselves, 3 days after the event.
- If the business cancels, you get everything back, booking fee included.
- If you cancel, the business's refund policy applies. You see it, and any charge, before you pay.
- Refunds go back the way you paid: to your card, or to your bank account.
When this applies
This page covers bookings whose advance is paid in the app. Booking payments start on a date we announce to businesses at least 30 days ahead. Until then, and for any business whose category does not take payments in the app, you pay the business directly, and anything you paid is settled between you and the business.
The app always shows which applies before you send a request, and a booking keeps the terms it was made with.
An advance paid straight to the business
Until booking payments start, some businesses ask for an advance paid straight into their own bank account. We allow this only for businesses we choose, and only into a bank account our team has checked. The app tells you before you send a request.
- When the business accepts, your date is held for 48 hours. Call the business first to confirm the date and the details, then transfer the advance with the booking reference as the remark and upload the slip: a photo, or your bank's PDF receipt.
- The business checks the money reached its account and confirms it. Only then is your date booked. If it can't confirm the slip, you see why and can send another. If it doesn't answer within 24 hours, our team steps in, and your date stays held meanwhile.
- WedLands never holds this money and gives no receipt for it. The booking in the app keeps the amount, the date it was confirmed and your slip. Ask the business for its own receipt too.
- This advance is not refunded if you cancel. If the business cancels, it must return all of it to you. If it does not, report the business from its page in the app, and our team may remove it from WedLands.
Paying the advance
- You send a request, and the business has 24 hours to answer. If it does not, the request expires and nothing is paid.
- When the business accepts, your date is held. Pay the advance within the time shown in the app. If it is not paid in time, the hold ends, the date opens again and nothing is charged.
- You pay ITent Tech (Pvt) Ltd, which runs WedLands, never the business directly. Pay by bank transfer with the booking reference and the slip (a photo, or your bank's PDF receipt), which our team checks against the bank statement, or by card (Visa or Mastercard) on our bank's secure payment page once card payments open; the app shows it once it does.
- In some categories WedLands adds a booking fee. It is always its own line, shown before you send the request, and paid together with the advance. Nothing else is added when you pay.
- Once the payment is confirmed, your date is booked and you get a receipt in the app and by email.
- The rest of the price is paid to the business directly, as you agree with them.
When you pay by card, we never see or store your full card number. Our bank handles it on its own secure page, and our server checks every payment with the bank before your date is booked.
Where your money waits
Your payment is credited to ITent Tech's account. Advances are then kept in a separate bank account used only for families' advances, never mixed with our own money or spent. We pay each business ourselves, by bank transfer to its checked account, 3 days after the event, once no problem has been reported. Card payments are not split between us and the business, and no business can draw on this money before then. That is why we can always give your advance back if the business cancels.
If you cancel
- Cancel in the app, under My wedding. The screen shows exactly what comes back before you tap Cancel.
- The advance comes back as the business's refund policy says, depending on how long before the event you cancel. The policy is shown on the payment screen before you pay, and stays fixed for your booking.
- The booking fee comes back, less a small fixed cancellation charge for handling the refund. The charge is shown in rupees before you pay and again before you cancel. If the booking fee is smaller than the charge, the rest comes out of the advance refund.
If the business cancels
You get everything back: the whole advance and the booking fee. Nothing is taken from you. The business pays the cancellation charge.
A problem after the event
After the event, the app asks both you and the business whether it went ahead. If it did not, or something went seriously wrong, say so in the app within 3 days of the event. We hold the business's payment, hear both sides, and decide whether to pay the business, refund part of the advance, or refund all of it. We tell you both what we decided.
How refunds are paid
| You paid by | Your refund |
|---|---|
| Card | Back to the same card that paid, through our bank. Your bank may then take up to 10 working days to show it on your statement. |
| Bank transfer | By bank transfer to the account you give in the app, with a reference you can match. |
We send every refund within 7 working days of the cancellation or our decision, and the app shows when it was sent.
Payments made by mistake
- If you were charged twice, or money was taken but your date was not booked, we refund it in full.
- If a payment arrives after your hold ended, it is refunded in full, without you asking.
- If something looks wrong, please contact us before asking your bank to reverse a card payment. Most things are put right quickly.
For wedding businesses
- A basic listing is free, forever. Online booking is optional.
- In some categories WedLands takes a commission from the advance. We tell you at least 30 days before one applies, and a booking keeps the terms it was made with.
- We pay the advance, less any commission, 3 days after the event, to a bank account in your name or your business's, checked by our team. Changing it needs an SMS code and pauses payouts for 48 hours.
- If you cancel a paid booking, the family gets everything back and the cancellation charge comes out of your next payout. If you owe WedLands more than your coming bookings cover, online booking pauses until you pay it by card or bank transfer in the app.
- Your statement in the app shows every advance, commission, charge and payout.
- Until booking payments start, a business we allow may ask for an advance into its own checked bank account. It must check each slip within 24 hours and confirm it only once the money is in its account. If it cancels a booking after taking the advance, it must return all of it to the family.
Business Pro, Sponsored spots and ads
- Business Pro, a Sponsored spot or an ad is paid up front, by bank transfer to our sales account (or by card, once card payments open), never the account that holds booking advances.
- A Sponsored spot or ad cancelled before its start date is refunded in full. After the start date, nothing is refunded.
- If WedLands stops your spot or ad for a while, the days missed are added at the end instead of a refund.
- Business Pro can be refunded by our team; Pro then ends that day, and your listing keeps what Free allows.
- If your listing or ad is removed for breaking our terms, nothing is refunded.
- If you were charged twice or by mistake, we refund it in full. Refunds are paid back to the card, or by bank transfer, within 7 working days.
Contact us
ITent Tech (Pvt) Ltd (PV 00367592) · [email protected] · +94 70 161 0403
Please include your booking reference. These rules are part of our terms of use.